Items Purchased In Stores:
Returns By Mail:
To receive a refund or exchange, items must be returned in original. Original condition means the item is not washed, worn (aside from trying it on), damaged or altered and returned with all hangtags and original packaging where possible. Any item not meeting the condition standards of this policy will be returned at the customer’s expense.
Returns with a receipt received outside the returns timeframe may qualify for a merchandise credit. This credit is redeemable online or in store at any TJX store location.
Returns without a receipt will receive a non-transferable merchandise credit. A valid government-issued photo ID, name, address, and signature will be required for the merchandise credit to issue and may also be required in order to redeem. Any name printed on the merchandise credit must match the name on the photo ID presented at the time of redemption. Merchandise credits issued for returns without a receipt may not be used for online purchases. To learn about how we use and handle your information, please see our Privacy Notice posted on our website.